Recover an account protected with 2FA
If you lose your device or your authenticator app is not working, you need to use the recovery codes provided when you enabled two-factor authentication. To recover your account:
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Open the NXLog Platform login page, enter your username and password, and click Login.
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When prompted to enter your two-factor authentication code, click the Enter a recovery code link.
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Enter one of your recovery codes and click Verify to regain access to your account.
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Once you log in, click the User account menu and select Login & Security to access your security settings and reconfigure two-factor authentication.