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Manage your user account

Keeping your user account settings up-to-date ensures NXLog can identify and contact you when needed. You should also maintain your account’s security by using two-factor authentication and regularly updating your password.

Update personal information

Log in to NXLog Platform, click the User account menu, and select View Account to view your personal information.

To update your name, modify the first and last name fields accordingly and click Save changes.

To update your phone number:

  1. Click the Set phone number button.

  2. Enter your phone number, including the country code, and click Change. A confirmation code is sent to your email address.

    NXLog Platform update phone number

  3. Enter the code and click Verify. If you don’t receive the code after a few minutes, click Try again to re-send the code.

To change your email address:

The account’s email address is also its login name. Use the new email address the next time you log in.

Changing the email address deactivates social authentication methods linked to your old address.

  1. Click the Change email button.

  2. Enter the new email address and click Change. A confirmation code is sent to your new email address.

    NXLog Platform change email

  3. Enter the code and click Verify. If you don’t receive the code after a few minutes, click Try again to resend the code.

Enable two-factor authentication

Currently, NXLog Platform supports two-factor authentication using an authenticator app. Two-factor authentication via email and SMS will be supported in the future.

To enable two-factor authentication:

  1. Log in to NXLog Platform, click the User account menu, and select Login & Security.

  2. Enable the Application switch in the Two-factor authentication panel.

    NXLog Platform two-factor authentication

  3. Scan the QR code displayed using your authenticator application and enter the verification code it generates.

    NXLog Platform two-factor authentication QR code

  4. Click Send code to proceed.

  5. A list of recovery codes to be used if your device is unavailable will be displayed. Save the recovery codes in a safe place. If you lose your device and cannot provide a recovery code, you must contact NXLog support to recover your account.

    NXLog Platform two-factor authentication recovery codes

  6. Close the dialog. Your account is now secure.

Change your password

To change your password:

  1. Log in to NXLog Platform, click the User account menu, and select Login & Security.

  2. Click the Change password button.

  3. An email with instructions to reset your password is sent to your email address.

  4. Open the email and click the Change password button to open the password reset form.

  5. Enter a new password and click Confirm to change your password.

    Passwords must:

    • Be at least 12 characters long.

    • Include at least one upper case letter.

    • Include at least one lower case letter.

    • Include at least one special character.

Delete your account

  1. Log in to NXLog Platform, click the User account menu, and select View Account.

  2. Click the Actions menu next to your name and select Delete account.

    NXLog Platform delete user account

  3. A dialog is displayed to confirm that you want to delete your account.

    This action will delete all configuration and data related to your account, including log data.

  4. Click Delete account. A verification code is sent to your email address.

  5. Enter the code in the dialog or click the Confirm delete button in the email to delete your account.

  6. Once you confirm, you will be logged out of NXLog Platform and will receive a confirmation email.

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