Platform configuration
You can configure general settings from the Platform configuration view, including Single Sign-on (SSO), mail server, and data retention. Navigate to Administration > Tenant operations > Platform configuration to access this page.
General
General authentication parameters for JWT and external API authentication keys.

Setting | Description |
---|---|
SSO JWT signing key |
The key for signing Single Sign-On JWT cookies. You must restart NXLog Platform to start using the new keys. See How NXLog Platform uses JSON Web Tokens for more information. |
Clients JWT signing key |
The key for signing client applications (e.g., the portal UI and agent management API) JWT cookies. You must restart NXLog Platform to start using the new keys. See How NXLog Platform uses JSON Web Tokens for more information. |
External API Key |
The key for authenticating machine-to-machine API calls. |
Mail server
NXLog Platform sends automatic emails triggered by specific actions, such as user invites, password reset requests, and system alerts. NXLog Platform will use the mail server and account you configure here to send the emails. Without these settings, NXLog Platform will be unable to send automatic emails.

Setting | Description |
---|---|
Host |
The SMTP server’s URL. |
Port |
The SMTP server’s port. |
Sender |
The email address to use. Users will see NXLog Platform emails coming from this address. |
Encryption |
The encryption type to use when communicating with the SMTP server.
The options are |
Username |
The user account name to use to authenticate to the SMTP server. |
Password |
The user account password to authenticate to the SMTP server. |
Send test email |
Sends an email to the email address configured in your user account. |
Social login
NXLog Platform supports Single Sign-on (SSO) to simplify user signup and login. The following third-party identity providers are available:
Security
Configure settings related to Idle timeout, One-Time Passcode (OTP), and password reset link lifetime.

Setting | Description |
---|---|
Idle timeout (minutes) |
The allowed idle time for a logged-in user session. If the user remains inactive beyond this limit, NXLog Platform automatically logs out the user. The default value for idle timeout is 1 minute. |
OTP lifetime (minutes) |
The period a one-time password (OTP) is valid for in minutes. NXLog Platform sends an OTP to the user when they change their phone number, change their organization’s primary contact, delete their account, or delete an organization. The default is 1 minute. |
Reset password link lifetime (minutes) |
The period the password reset link is valid for in minutes. The default is 1 hour. |