NXLog Platform FAQs

Our comprehensive Getting started guide contains instructions for registering an NXLog Platform account and installing NXLog Platform on-premises.

The Basic and Premium plans contain features not available in the Free plan. In addition, they support extra features licensed per node or by EPS. See the feature comparison for a complete NXLog Platform feature and plan matrix.

You can change the primary contact by navigating to My Organization > Organization details. See Change the primary contact in the documentation for detailed instructions.

You can initiate a password reset for a user account from My Organization > Users. You must have the Admin or SuperAdmin role. See Reset a user password in the documentation for detailed instructions.

Yes, you can disable or completely delete a user account from My organization > Users. You must have the User and Role Management, Admin, or SuperAdmin role. See Deactivate or delete users in the documentation for detailed instructions.

You can delete your user account and all data associated with it from your account information page. See Delete your account in the documentation for detailed instructions.

In some rare situations, links in NXLog Platform might return HTML errors such as Forbidden or Name Not Resolved. The most common reason for this issue is that you are logged in to your NXLog Platform on-premises and cloud instances with different user accounts.

To avoid this issue, ensure that you are logged in to the same user account in both instances.

If you have any questions about migrating to NXLog Platform from NXLog Manager, don’t hesitate to get in touch with our customer success team using our contact form. We’re always happy to give you more information and support your transition to our best-ever log management solution.